I am reading Anger, Putting out the Fire of Anger by Thich Nhat Hanh. Great book, not just for Buddhists, but for everyone.
Compassionate Listening Relieves Suffering
When a person's speech is full of anger, it is because he or she suffers deeply. Because he has so much suffering, he becomes full of bitterness. He is always ready to complain and blame others for his problems. This is why you find it very unpleasant to listen to him and try to avoid him. To understand and transform anger, we must learn the practice of compassionate listening and using loving speech. There is a Bodhisattva-a Great Being or an Awakened person-who is capable of listening very deeply with a lot of compassion. She is called Kwan Yin or Avalokiteshvara, the Bodhisattva of Great Compassion. We all must learn the practice of deep listening like this Bodhisattva. Then we can offer very concrete guidance to those who come seeking for help in order to restore communication.
Listening with compassion can help the other person to suffer less. Yet, even if you have the best intentions, you cannot listen deeply unless you train yourself in the art of compassionate listening. If you can sit down quietly and listen compassionately to that person for one hour, you can relieve a lot of his suffering. Listen with only one purpose: to allow the other person to express himself and find relief from his suffering. Keep compassion alive during the whole time of listening. You have to be very concentrated while you listen. You have to focus on the practice of listening with all your attention, your whole being: your eyes, ears, body, and your mind. If you just pretend to listen, and do not listen with one hundred percent of yourself, the other person will know it and will not find relief from his suffering. If you know how to practice mindful breathing and can stay focused on the desire to help him find relief, then you will be able to sustain your compassion while listening. Compassionate listening is a very deep practice. You listen not to judge or to blame. You listen just because you want the other person to suffer less. The other person might be our father, our son, our daughter, or our partner. Learning to listen to the other person can really help her to transform her anger and suffering.

Compassionate Listening Relieves Suffering
When a person's speech is full of anger, it is because he or she suffers deeply. Because he has so much suffering, he becomes full of bitterness. He is always ready to complain and blame others for his problems. This is why you find it very unpleasant to listen to him and try to avoid him. To understand and transform anger, we must learn the practice of compassionate listening and using loving speech. There is a Bodhisattva-a Great Being or an Awakened person-who is capable of listening very deeply with a lot of compassion. She is called Kwan Yin or Avalokiteshvara, the Bodhisattva of Great Compassion. We all must learn the practice of deep listening like this Bodhisattva. Then we can offer very concrete guidance to those who come seeking for help in order to restore communication.
Listening with compassion can help the other person to suffer less. Yet, even if you have the best intentions, you cannot listen deeply unless you train yourself in the art of compassionate listening. If you can sit down quietly and listen compassionately to that person for one hour, you can relieve a lot of his suffering. Listen with only one purpose: to allow the other person to express himself and find relief from his suffering. Keep compassion alive during the whole time of listening. You have to be very concentrated while you listen. You have to focus on the practice of listening with all your attention, your whole being: your eyes, ears, body, and your mind. If you just pretend to listen, and do not listen with one hundred percent of yourself, the other person will know it and will not find relief from his suffering. If you know how to practice mindful breathing and can stay focused on the desire to help him find relief, then you will be able to sustain your compassion while listening. Compassionate listening is a very deep practice. You listen not to judge or to blame. You listen just because you want the other person to suffer less. The other person might be our father, our son, our daughter, or our partner. Learning to listen to the other person can really help her to transform her anger and suffering.

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